1. Returns

a. Due to the perishable nature of our food products, returns are only accepted under the following conditions:

The product must be returned within 3 days of delivery.
The item must be unopened, in its original packaging, and stored as per the recommended conditions.
A valid proof of purchase is required.

b. To initiate a return, please contact us at [Your Email] or [Your Phone Number] within 24 hours of receiving the item. We will provide instructions on how to return your item.

c. We do not accept returns for products that have been opened, used, or improperly stored.

2. Refunds

a. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

b. If approved, the refund will be processed within 5 business days and credited to your original method of payment.

c. We do not offer cash refunds. Refunds will only be processed via the payment method used at the time of purchase.

3. Non-Returnable Items

a. The following items are not eligible for return or refund:

Opened or used food products.
Products not stored as per the recommended conditions.
Custom or personalized orders.
Clearance or promotional items.

4. Exchanges

a. We only replace items if they are defective or damaged upon arrival. If you receive a damaged or incorrect item, contact us at salviya@salviya.com within 24 hours of receiving your order.

5. Late or Missing Refunds

a. If you haven’t received a refund within the expected time, please:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; there is often some processing time before a refund is posted.

b. If you’ve done all of the above and still haven’t received your refund, please contact us at salviya@salviya.com

6. Changes to This Policy

a. We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

b. Your continued use of our website and purchase of our products constitutes your acceptance of the latest version of this policy.

For any questions or concerns, please contact us at salviya@salviya.com or 03009228029